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Website Terms and Conditions

Welcome to our website. By using it, you are agreeing to the following terms of use, which should be read together with the following guidance.


Your use of this website is subject to the following terms:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Within the context of these terms and conditions ‘we’ means The IGA.

We try to make sure that the information on this site is accurate. However, we cannot guarantee the accuracy, timeliness, performance, completeness or suitability of the information and materials on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors.

Your use of any information on this website is entirely at your own risk. It is your responsibility to make sure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by us. This material includes, but is not limited to, the design, layout, look, appearance, graphics and films. Reproduction is prohibited. 

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Privacy Policy

Privacy Policy

We ask you to give us information about yourself for instance when you sign up for our events, workshops, training courses and membership.  The higher level training course the more information we ask for so that we can give you the best possible training experience.

This policy explains what happens with this information.


Gaining your consent

When you contact IGA, we will tell you how your information will be used. 

When you enrol on training programmes we may need to share your information with our training partners for courses running outside London, and later in your training with committees and panels that process your training progression.

If you apply to become a member of the IGA we will process your information to assist you as a member and for statistical purposes.

If you do not want us to share your information, you should let us know. However, there are times when we may still need to share it, for example:

  • any stated purposes we tell you about when you supply us with information

  • for the prevention and detection of a crime

  • if we are required to do so by any court or law


What information do we record

The information we request from you may include personal or sensitive information, such as:

Personal information

  • first name

  • surname

  • email address

  • telephone numbers

  • date of birth

Sensitive personal information

  • gender, ethnicity and marital status

  • religious or other cultural beliefs

  • physical or mental health or condition

  • sexuality

  • offences (including alleged offences)

  • financial information, including bank account details, or debit/credit card information for payment purposes, as appropriate


What do we use it for?

We may also use some of the information you provide us with for other reasons, such as to:

  • administer any events in which you participate or wish to participate

  • offer you the best possible training and/or membership experience, where appropriate

  • respond to any enquiries you make

  • contact you about IGA events, offers and opportunities available from IGA by email or online, or by phone to solve a query (where you have indicated you are happy to hear about these event and in this way)

  • maintain and ensure the accuracy of our records

  • create an individual profile for you so that we can understand and respect your preferences

  • meet our statutory obligations, for example visits by our own regulators

  • prevent and detect crime


Information security

We recognise that the information you provide may be sensitive and we will respect your confidentiality. We keep information about you confidential. This means we store it securely and control who has access to it. We will not share any information where we are not legally required to do so.

We will only share such information as necessary, and where we are satisfied that the other organisation is entitled to receive it and will keep your information secure.

If you sign up to an IGA training course that is taking place outside of IGA London we will share your information as appropriate with the relevant Training Partner.

Training Partners which may change from time to time can be found in our National Training Prospectus.

Corrections and concerns

If you believe that information we hold about you is incorrect or out of date, or if you have concerns about how we are handling your personal information, please contact us on and we will try to resolve those concerns.

If you wish to have your personal information deleted, please let us know on and we will take reasonable steps to delete it (unless we need to keep it for legal, auditing or internal risk management reasons).

If we become aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address them.

Data controller

We are also known as the data controller. We are responsible for collecting and processing your personal information. Processing includes the organisation, retrieval, consultation, use and deletion or destruction of information and its disclosure to other agencies.

The information you provide will be processed mainly in connection with the administration of our services (events, training, membership). A full list of what information we control and process and for what purposes is set out in our notification with the Information Commissioner's Register of Data Controllers. Our registration number is Z695449X. You can view our registration at the Information Commissioner's website.

If you have difficulty understanding this information or want to ask more questions, please contact us.


Contact us

Information Officer,
The Institute of Group Analysis, 1 Daleham Gardens, London NW3 5BY


The Institute of Group Analysis takes every possible care in compiling, preparing and issuing the information contained in its web pages, but can accept no liability whatsoever in connection with them. Nothing in them should be construed as absolving anyone from complying with legal requirements.

They are provided for general information and guidance and to express professional interpretation. The Institute of Group Analysis also provides, in good faith, links from its web pages to other related web sites, but can accept no responsibility or liability in respect of the contents of those sites.


Data Protection

Data Protection

he Data Protection Act gives legal rights to individuals (data subjects) in respect of personal data held about them.  


Purpose of the act 

The Data Protection Act 1998 is designed to cover the collecting, storing, processing and distribution of personal data. It gives rights to individuals about whom information is recorded.

This applies to all individuals whether they are an employee, elected member or a member of the public. Each individual has the right to access personal data, prevent processing likely to cause damage or distress and prevent processing for the purposes of direct marketing.

They also have rights in relation to automated decision taking, to take action for compensation if they suffer damage by any contravention of the act by the data controller, to rectify, block, erase or destroy inaccurate data and to make a request to the Data Protection Commissioner for an assessment to be made of the data controller if they feel that the act has been contravened.

The Act places obligations on those who record and process personal data (IGA). They must be open about the use of such personal data through notification to the Information Commissioner and they must follow sound and proper practices by applying the Data Protection Principles.   

The Government has published its Data Protection Bill to replace this Act. The European General Data Protection Regulations (GDPR) will come into force on 25 May 2018.


Accessing your personal information - subject access request (SAR)

What is a subject access request?

Under the Data Protection Act 1998 an individual has the right to request all personal data that a Data Controller (IGA) holds about them by making a subject access request.  The Data Protection Act gives Data Controllers 40 calendar days to complete a subject access request. This time starts from the day IGA receives a clear request and enough identification to be sure that the request is from the data subject. Once this information has been received the Information Officer will contact you to acknowledge that the 40 day period has started. 

You can make a request to access your personal information using the form below. Before you do please take the time to read the information provided on this page. 

Subject Access Request Form


Information you need to provide

IGA does not have to start working on a subject access request until you have provided enough information for us to find the personal data.


1. A clear, specific request

For example, a request for 'all of the personal data held on me' is not specific enough for us to find your personal data.

2. Current identification

IGA takes great care to ensure that personal data is only disclosed to those who are authorised to access it. For this reason you will need to provide a form of ID from each of the lists below in order to request your personal information.

Examples of acceptable name identification:

  • current driver's licence 

  • current passport

  • birth certificate

 Examples of acceptable proof of address:

  • utility bill

  • bank statement

  • council tax bill

Address ID is necessary in order to ensure that your personal data is being posted to the right place. If you would rather pick up your data by hand then please let us know.   

3. Charging for requests 

IGA charges £10 to process each subject access request. All cheques must be made payable to the Institute of Group Analysis.


Further information

Data Protection Act

Information Commissioner's Office


Information sharing

Our responsibility is to tell you clearly what we plan to do with your information and how we plan to share it. 

If you have applied for or are already receiving a service from us (such as training, membership, events), we have the right to use and share your information internally within the IGA and with our partners in order to provide services to you.

We will only share your information when we feel it is appropriate and where it is permitted by law.

We promise to adhere to the Data Protection Act 1998 and we will take reasonable steps to protect your confidentiality and only hold your information for as long as it is necessary.

If you do not want us to use your information, you have the right to withhold your consent from it being shared. This may mean we will not be able to provide you with the services you requested, such as training, events and membership.

For more information please read our Privacy Policy.



This site, like many others, uses small files called cookies to help us customise your experience. They help us to provide you with a good experience when you browse our website, and also allow us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

What are cookies?

Cookies are small text files that are stored by your browser (for example, Internet Explorer or Safari) on your computer or mobile phone if you agree. They let websites store things like user preferences. Cookies allow your browser to ‘remember’ a website, so that it can recognise you when you come back and respond appropriately.


How does the IGA website use cookies?

We use cookies in three ways:

  • Strictly necessary cookies
    These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

  • Functionality cookies
    These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.

  • Analytics
    We use analytic tools to collect information about how people use our website. This helps us to improve the site for future use and make sure that it is meeting the needs of the people using it.
    Analytics cookies store information about what pages people visit, how long they are on the site, how they got there and what they click on. Analytics cookies do not collect or store users’ personal information (for example, names or addresses), so this information cannot be used to identify individuals.


How do I turn cookies off?

All modern browsers allow you to change your cookie settings. You can usually find these settings in the 'options' or 'preferences' menu of your browser. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. To understand these settings, use the 'Help' option in your browser.


Further information

More information about cookies and their use on the internet can be found in the All About Cookies website.



The role of the IGA Ethics Committee is:

  • To advise members on the IGA’s Code of Practice and Professional Conduct

  • Oversee the IGA’s complaints process

  • Regularly review the IGA Code of Practice and Professional conduct

  • Respond to Ethical queries raised by IGA members or others


How to make a complaint:

If you have a complaint against an IGA member, please submit this in writing to the Chair of the Ethics Committee.  Please consult the IGA’s Code of Practice and Professional Conduct which you can download here to guide you on the conduct expected of our members. You may also submit this via email:

The Committee will acknowledge your complaint, review it and advise you of next steps. 

The IGA is a member of the UKCP (United Kingdom Council for Psychotherapy) Central Complaints Process, so if the therapist you have complained about is a member of the UKCP the complaint will be directed to them.  We will advise you if this is the case.

Download the Institute of Group Analysis Codes of Ethics and Professional Conduct

Download the Institute of Group Analysis Disciplinary Processes

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